Help and support

If you want to find out more about how to get started with Payit™, need a bit of help getting set up or troubleshooting some problems, our FAQs help.

Frequently asked questions

For business
For personal use
For technical developer

Common questions

How does Payit work?
Which Banks are connected to Payit™ for our customers to pay from?
Do I need to be a NatWest customer to use Payit?
What technical resource is required to integrate?
Is there Developer Documentation?

How to contact us over the festive period

Tuesday 24^th December: 8am – 6pm.

Wednesday 25^th December: Closed.

Thursday 26^th December: Closed.

Friday 27^th December: 8am – 6pm

Saturday 28th December: Closed.

Sunday 29th December: Closed.

Monday 30^th December: 8am – 6pm.

Tuesday 31^st –December: 8am – 6pm.

Wednesday 1st January: Closed.

For urgent queries out of hours support is available at all times, you can contact us on 0345 901 2308 and a member of the team will be available to support.